Shipping and Return Policy

Defective or Damaged Products
If you've received products that are faulty or damaged, please contact us within 7 days with images of the affected items. We'll be happy to send you a replacement order or issue a full refund.

Items Lost in Transit
When placing an order with us, you agree to our shipping times. While most orders arrive within the specified time frames, occasional delays may occur due to factors like customs inspections. If your order exceeds the displayed time frame by 10 business days, feel free to reach out to us. We'll gladly send a replacement order or provide a full refund.

While we do not accept returns for refunds, please rest assured that our commitment to your satisfaction remains our top priority. Our guarantee extends to cover defective or damaged products, as well as items lost in transit. This policy has been implemented to enhance your overall experience and provide you with the added benefit of free delivery. We appreciate your understanding and look forward to continuing to serve you with the utmost dedication to quality and service.

Lost or Stolen Packages
Ugo Store is not liable for lost or stolen packages that are confirmed as delivered to the entered address. Upon inquiry, we will verify delivery details, including the date, tracking information, and shipping carrier. Customers can then use this information to investigate the matter further.